Doylestown Hospital Receives Press Ganey 2013 Guardian of Excellence AwardSM for Achieving 95th Percentile in Patient Satisfaction

DOYLESTOWN – Doylestown Hospital is proud to announce it is a winner of the 2013 Guardian of Excellence Award from Press Ganey Associates, Inc. The Guardian of Excellence Award recognizes top-performing facilities that consistently achieved the 95th percentile of performance in Patient Satisfaction.

The Press Ganey Guardian of Excellence Award is a health care industry symbol of achievement. Fewer than 5% of all Press Ganey clients reach this threshold and consistently maintain it for the one-year reporting period. Press Ganey partners with more than 10,000 health care facilities, including more than half of all U.S. hospitals, to measure and improve the patient experience.

"The Doylestown Hospital Emergency Department consistently delivers high quality, efficient and compassionate emergent and urgent care,” said Lawrence Brilliant, MD, FACEP, chairman, Department of Emergency Medicine. "I am extremely proud of the entire staff, and our teamwork is what made this award possible. Witnessing the staff in action on a daily basis demonstrates our commitment to providing excellence in emergency care.”

Last year, Doylestown Hospital was named a 2012 Summit Award® winner by Press Ganey. The Summit Award recognized top-performing facilities that sustained the highest levels of patient satisfaction performance for three consecutive years.

Doylestown Hospital’s new, 55,756-square foot Emergency Department (ED) opened with 41 beds in April 2010. A collaborative team of physicians, nurses, hospital administrators and patients, aided by experts in emergency department design, designed an ED that focuses on how care should be delivered, not how it is traditionally delivered. Various efficiencies promote faster movement through the system, reducing the time that patients spend in the ED. 

In working to improve systems, the main area of focus was the impact of wait time on patient care and satisfaction. Several protocols were initiated to move the Emergency Department visitor out of the "waiting room” as soon as possible and into a treatment room. These included: instituting standing order sets for the treatment of most common ED complaints to expedite the delivery of care, and empowering nursing staff to initiate the order sets within their scope of practice before the patient is seen by a physician.

"We are proud to partner with Doylestown Hospital," said Patrick T. Ryan, CEO of Press Ganey. "Achieving this level of excellence reflects the organization’s commitment to delivering outstanding service and quality. Doylestown Hospital’s efforts benefit patients in the Bucks County area and will lead to improved patient experiences.”

Press Ganey Associates, Inc.
Recognized as a leader in performance improvement for nearly 30 years, Press Ganey partners with more than 10,000 health care organizations worldwide to create and sustain high-performing organizations, and, ultimately, improve the overall health care experience. The company offers a comprehensive portfolio of solutions to help clients operate efficiently, improve quality, increase market share and optimize reimbursement. Press Ganey works with clients from across the continuum of care – hospitals, medical practices, home care agencies and other providers – including 50 percent of all U.S. hospitals. For more information, visit www.pressganey.com.