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Best Boss Credits Her Team For Honor

Tuesday, Apr 15, 2014

It's her job to make their jobs easier, says the Heart Institute's Marcy Mikalaitis, RN, MSN, CCRN.

At just 12 years old, Marcy Mikalaitis knew what she wanted to be when she grew up.

Her father, John, was sick with cancer and Marcy liked helping to ease his suffering.

"I liked taking care of people," says Marcy.

She still does.

Since 1977, Marcy has worked in a variety of critical care settings, mostly open heart, holding positions as nurse manager and clinical nurse specialist.

In April 2001, Marcy joined Doylestown Hospital as a staff nurse and worked the night shift in the CVICU (Cardiovascular Intensive Care Unit) for more than 10 years. She became clinical manager of the CVICU/IVU in January 2013.

In that relatively short time, Marcy has earned the respect of her colleagues, whose nominations and testimonials helped earn her the "Best Boss" in the recent Best Places to Work 2014 contest sponsored by The Intelligencer, The Bucks County Courier Times and the Burlington County Times. Hundreds of nominations came in from throughout the area for the reader poll and Marcy came out on top.

"I will start my 38th year of nursing in May and this is the biggest honor I've had in that entire time. It's a wonderful thing."

In practical terms, it's Marcy's job to oversee the fiscal and clinical operations of the 7-bed CVICU and 14-bed IVU (Interventional Unit) at the Heart Institute.

Ask her what her job is and she'll describe it as "to make it easier for the staff to give good nursing care. To encourage them, to support them."

Marcy is a big proponent of education. "I try to push that with the staff. There is something new every day in healthcare. We need to be informed to keep up in this environment. Patients are asking us the questions. We need to know what's going on."

For her, a good boss is someone who is very visible, a good listener and an advocate for staff.

Numerous nominations sang Marcy's praises, many of them indicating she is the best boss the person has ever worked for. Here are just a few samples.

"Her knowledge, character, compassion, and fairness make her an excellent leader in providing the best care to our patients."

"Marcy is a very compassionate, caring person who knows what it's like to work on the floor as a nurse. Even though "She is the boss" she still is hands-on and offers to help when needed. She understands what we, as nurses do on the floor and is always supportive."

"I am nominating Marcy for her high ethics, attention to detail for patients and overall fairness to her staff and other Associates throughout the hospital. These values are what gives her great respect from her staff and peers."

"She is fair, supportive, helpful, assertive, dependable, articulate, trustworthy, honest, and works incredibly hard. When you're around her, you always want to be and do better."

For Marcy, the respect her staff has for her is completely mutual. "They make it worthwhile every day to come to work. I get to watch the excellent care they give and see the results. They just really are great people."

Marcy grew up on Long Island and graduated from the Beth Israel School of Nursing in Manhattan before earning her Bachelor of Science in Nursing from Molloy College on Long Island. Marcy earned her Master's degree from Hahnemann University in Philadelphia.

Marcy and husband, Scott, a security officer at Doylestown Hospital, live in Hilltown. The couple loves to travel and volunteer at their church.

About Doylestown Health

Doylestown Health is a comprehensive healthcare system of inpatient, outpatient and wellness education services connected to meet the health needs of all members of the  local and regional community. Doylestown Hospital, the flagship to Doylestown Health has 232 beds and a Medical Staff of more than 435 physicians in over 50 specialties. An independent nonprofit health system, Doylestown Health is dedicated to providing innovative, patient-centered care for all ages.

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