Doylestown Hospital Receives 2021 Press Ganey Guardian of Excellence Award®

Press Ganey Guardian of Excellence 2021 logo

Doylestown Hospital earned a Press Ganey 2021 Guardian of Excellence Award® for Patient Experience.

Press Ganey recognizes Doylestown Hospital as a top-performing healthcare organization achieving the 95th percentile or above for performance in patient experience in the Emergency Department.

The Press Ganey Guardian of Excellence Award is a nationally-recognized achievement for leading healthcare organizations. Presented annually, the award recognizes hospitals and health systems that consistently sustained performance in the top 5% of all Press Ganey clients.

The Doylestown Hospital Emergency Department is staffed by certified emergency physicians, nurse practitioners and physician assistants, registered nurses and patient care technicians. They are dedicated to teamwork in a state-of-the-art facility that opened in April 2010. With 39 private treatment areas, two critical care suites and a designated pediatric/minor acute care area, the ED is equipped to handle any emergency while offering patients and their families complete confidentiality and comfort.

“The Emergency Medicine team at Doylestown Hospital has consistently demonstrated selfless dedication to providing high-quality care for our community,” said Brenda Foley, MD, FACEP, Medical Director, Emergency Department. “Particularly during the challenging climate of the COVID-19 pandemic, Doylestown Hospital’s Emergency Department remains a leader in the delivery of compassionate care for our patients. I am truly proud of all that our team has achieved.”

“The Doylestown Hospital Emergency Department consistently delivers high-quality, efficient and compassionate care,” said Doylestown Health President and CEO Jim Brexler. “Especially during these challenging times, I am truly proud of the entire staff, whose dedication to providing excellence in emergency care is consistent day in and day out, earning high marks from patients and their families.”

“Press Ganey is honored to recognize Doylestown Hospital’s Emergency Department as one of the nation’s leaders in patient experience,” said Patrick T. Ryan, chairman and chief executive officer, Press Ganey. “This award reflects an unwavering commitment to earn the trust and loyalty of patients throughout unimaginable challenges. We are humbled by Doylestown Hospital’s incredible efforts, and their ability to adapt to imperatives of COVID-19 on top of the increasing demand for consumerism in healthcare.”

About Emergency Services

When medical emergencies arise, patients of all ages can count on the skilled physicians and specialized nurses of Doylestown Health Emergency Services. Fully equipped with private treatment areas, critical care suites and a designated pediatric/minor acute area, the Emergency department can handle any emergency while offering patients confidentiality and comfort. Dedicated resources for specialized care include the Woodall Chest Pain Center and a certified Stroke Resource Center, as well as affiliations with Jefferson Expert Teleconsulting and Temple MedFlight.

About Press Ganey

Press Ganey pioneered the health care performance improvement movement 35 years ago. Today Press Ganey offers and integrated suite of solutions that enable enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience and workforce engagement. The company works with more than 41,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.

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