Patient safety in a health care institution is a serious and important topic. A hospital environment cannot be healing unless it is, first and foremost, safe. Doylestown Hospital is totally committed to ensuring patient safety while providing the highest quality care. To oversee this effort, Doylestown Hospital assembled the Improving Systems Leadership Team (ISLT), comprised of senior administrators and key physicians from all areas of the hospital. The ISLT is charged with designing and redesigning systems so that the best care is consistently delivered.
First, the ISLT identifies an area where a system or procedure may need to be changed or updated based upon the newest standards of care. The group then exhaustively evaluates the scientific evidence concerning each proposed improvement or standard. If sound scientific data exist and team consensus supports the improvements, the ISLT directs another group, the Improving Systems Implementation Team, to make it happen. Examples of projects undertaken by the ISLT include standardizing care for patients with congestive heart failure; developing a protocol to precisely determine when patients using ventilators are ready to breathe on their own; and introducing a new care management system to help patients move seamlessly through the system from admission to discharge.
Doylestown Hospital is committed to providing a responsive healing environment to our patients and their families. We are passionately interested in creating an environment of safety for all who receive care at our facility. As we strive to continuously improve the quality of care you receive while a patient here, we also need your help to make sure you and your family are as safe as possible.
When you come to the Hospital, it is always best to bring some one with you
Bring a list of all the medications you take. This should include the dosage and frequency of prescription medications and over the counter medications. Doylestown Hospital provides a Printable Medication Form that you can use.
Doylestown associates, before giving you medications or performing any tests on you, will ask you your name and birth date. It is critical that we ask this information of you before every test and before every time we give you medication.
Information during your visit:
Bring with you to the hospital any documents that will assist in your care. If you have an advance directive or a living will, please bring it to the hospital and share it with your admission nurse.
Always request assistance when you are getting out of bed.
Caregivers are to wash their hands or use alcohol hand rinse before and after they care for you.
Know your caregiver. Your caregiver will introduce himself or herself to you and tell you their name and their position.
If something does not feel right to you, feel free to talk with your caregiver or supervisor. If you are not satisfied with something, you may ask for the Manager of the Department.
When it is time for you to leave the hospital at discharge, it is best to have a family member or friend with you. Make sure that you understand all the discharge instructions and medications that you are to take upon discharge.
Other Helpful Websites
Institute of Healthcare Improvement
Doylestown Health strives to provide the highest quality of care and services to our patients. If you have any concerns about patient care and safety in the Doylestown Hospital or other Doylestown Health locations, please contact the management in the care area, or hospital administration at 215.345.2200.
If your concerns cannot be resolved through Doylestown Health, you may file a formal grievance through your insurance provider, or the Department of Health:
Pennsylvania Department of Health
Acute and Ambulatory Care Services
P.O. Box 90
Harrisburg, Pennsylvania 17108-0090
Doylestown Hospital is accredited by The Joint Commission (TJC). If you have concerns that cannot be resolved through the hospital, you may contact the Joint Commission by one of the following:
- On The Joint Commission website, using the "Report a Patient Safety Event" link in the "Action Center" on the home page of the website.
- By fax to 630.792.5636.
- By mail to The Office of Quality and Patient Safety (OQPS), The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, Illinois 60181.